For technical support workers, writing a resume summary statement means combining diverse skills such as customer service and computer expertise into one cohesive format. Summary statements are four- to six-line overviews of your technical support career highlights and they give the reader a reason to continue reading the rest of your resume. The resume summary statement is your chance to present your unique combination of technical and soft skills in a way that shows employers how qualified you are.
What to Include in a Technical Support Worker Resume Summary Statement
When writing a resume summary statement, summarize your most relevant experience in the technical support industry and include two or three supporting skill sets. If you have been working for a call center for several years, highlight the length of your experience as well as the specific strengths you have gained from the job, such as excellent customer service and in-depth knowledge of a certain field. Technical support employers are often retailers or manufacturers of complex products, so demonstrating that you have an in-depth knowledge of the way those products work makes you a highly desirable job candidate.
How to Format a Technical Support Worker Resume Summary Statement
Writing a technical support worker resume begins with choosing a chronological or hybrid resume format. The chronological format prioritizes work experience, ranked from your most to least recent job experiences in the technical support industry, making it ideal if you have many years of experience to showcase. If you are relatively new to technical support, consider choosing a hybrid resume that lists your most relevant job positions while focusing more on your technical and soft skills than on individual jobs.
Tips for Writing a Technical Support Resume Summary Statement
If you have experience doing support work for the type of technology your potential employer sells or distributes, communicate this information as specifically as possible when writing a resume summary statement. For example, if you have worked with wireless networking equipment in the past, mention this when applying for a company that sells wireless routers rather than claiming only general technical expertise.
The purpose of a resume summary statement is to draw attention to the highlights of your career. If you were ever awarded or otherwise recognized for your achievements in technical support, from your specialized knowledge of a product to your quality customer service, take the opportunity to mention it in your summary statement. If you have experience working for a prestigious technical company, such as Apple or Toshiba, mention it to increase the credibility of your resume and to demonstrate industry expertise.
Examples of a Technical Support Worker Resume Summary Statement
Use these examples for inspiration when writing a resume summary statement for the technical support worker position you want.
Knowledgeable technical support worker with 10 years of experience installing, configuring and troubleshooting computer hardware and software. Skilled at testing and evaluating technology and providing support services in an office environment.
Technical support worker with in-depth mobile device experience and a record of excellence in customer service. Received the Link Award for Customer Service in 2013 and 2014. Problem Solving and Network Diagnostics.
Writing a resume summary statement for a technical support worker may be easier with the helpful examples and supportive community found on LiveCareer. Technical support jobs call upon a wide variety of technical and interpersonal skills, and a summary statement is the perfect opportunity to showcase them in a professional and compelling way.