Employers seek technical support workers who possess the appropriate technical knowledge or, at the very least, the aptitude to gain it in a short period. Demonstrating job-related skills is important, but interviewers also want to identify those transferable and adaptive skills that let you excel at support work regardless of the technical focus. Though not a typical feature in a resume, writing a resume skills section is your chance to show recruiters what unique qualities you can bring to the table.
Should You Include a Skills Section in Your Technical Support Worker Resume
Include a skills section in your resume in order to highlight your marketable skills. You can draw connections between your skills and experience by reflecting the skills you list here in your education and work experience sections. Emphasize the most pertinent job-related skills, but keep in mind that transferable and adaptive skills can be just as important to a technical support position.
If you lack the job-related or transferable skills to flesh out this section, then focus on adaptive skills when writing a resume skills section. Adaptive skills include characteristics and traits that make you effective at technical support. These skills can include anything related to reliability, productivity, interfacing with clients, being a better team member and so forth.
Think of skills as selling points, which is why you’ll want to incorporate them into the resume as early as possible. These skills establish who you are within the context of the position you’re seeking, and the information that follows in the resume will reaffirm and enhance your assets.
What to Include in a Technical Support Worker Resume Skills Section
When writing a resume skills section, focus on the job-related skills that are most directly related to the position you’re seeking. If your previous job included providing Windows 10 support in-house to fellow employees and the new job requires that same responsibility, then this is a pertinent job-related skill that you should place at the top of your list.
If the new position entails providing support for proprietary software to the employers’ clients, then your experience with Windows 10 isn’t directly a job-related skill. Nevertheless, that skill does demonstrate communication, technical awareness and multitasking skills that do transfer. Strong oral communication and writing skills are adaptive skills that can further reinforce this value.
Be honest about your skills and provide an indication of whether you’re a beginner, an intermediate or an expert. If you indicate intermediate or expert skill level, be sure to reflect this in your education and work experience. Note also that resume readers tend to scan lists, so if you have a long list of skills, consider trimming that list down to just 10 to 15 of your most valuable, applicable skills.
Example of a Great Technical Support Worker Resume Skills Section
The following is example of writing a resume skills section in an effective manner. Each item is concise, and the list is prioritized based on how related the skills are related to the new position.
- Strong interpersonal and client-interfacing skills
- LAN expertise and diverse PC knowledge
- Accomplished with mobile devices
- Expertise with IT ticketing systems
- Advanced knowledge of Windows 7 through 10
- Skilled troubleshooter
- Remote, in-person and over-the-phone technology tutoring skills
- Linux and Windows remote support
- Report generation and statistical analysis skills
- Organized and possess quality assurance skills
Writing a resume skills section is an opportunity to show a hiring manager just how valuable you are. The guidance and other resources available at LiveCareer can help you polish your efforts and craft the best resume skills section for your unique background.