If you are hoping to find a job in the tech industry, you might be wondering whether you should include an objective on your resume. This used to be a popular way of gaining an employer’s attention. You would create an objective by writing a brief description of your career goals and linking them to your prospective employer’s requirements. While writing a resume objective was sometimes very effective in the past, resume summary statements are now more popular with many employers. A summary statement allows you to present your best qualifications to an employer as soon as they look at your resume. You create this kind of summary by putting together a set of short, specific sentences that show your prospective employer you have the skills that meet his or her needs. Resume summary statements are typically longer than objectives, but they are still specific and succinct.
How You Used to Write a Technical Support Worker Resume Objective
If you were planning on writing a resume objective and you had several years of technical support experience, you might find yourself interested in a job listing asking for expertise in different operating systems, networking protocols and infrastructure or systems administration. In this case, writing a resume objective might mean saying something like the following:
A technical support position that will allow me to use my five-plus years of UNIX administration and knowledge of advanced networking to make the company’s tech support system quicker and more efficient.
For a recent graduate looking for an entry-level job, writing a resume objective might mean writing something more like:
A technical support position that will allow me to use my knowledge of advanced networking and systems administration to provide clients with quick and efficient technical support.
Perhaps the most important thing to remember when you write a resume objective is to mention any strong skills you have that meet the employer’s most urgent requirements.
How to Write a Technical Support Worker Resume Summary Statement
If you choose to write a resume summary statement, look very carefully at your prospective employer’s job description and requirements. Search for databases, protocols and software experience that your employer specifically mentions. If you have experience in these areas, use your resume summary statement to demonstrate how your skills meet the employer’s needs. If, for instance, the employer is looking for applicants who have LAN knowledge, excellent customer service skills and experience with UNIX, you can write something like the following:
Technical support specialist with over five years of experience in UNIX administration, expert knowledge of LAN networking and strong customer service skills.
Include other qualifications you have that could make you more appealing to the employer. Mention that you also have experience with Linux or describe your knowledge of Cisco and familiarity with CRM systems.
While it is important to show the employer how qualified you are for the position, it is good to remember to keep your resume summary statement brief. This will make it more likely to catch an employer’s eye and more pleasing to look at. It may also be good to read your resume summary statement out loud as this can help you ensure that it flows well and is interesting to listen to.
If you would like more ideas on how to write a strong resume summary statement or if you would like to learn more about writing a resume objective, you may find the resources at LiveCareer to be helpful.