A resume is a potential employer’s first impression of you as a technical support professional. A great resume demonstrates your understanding of industry issues, technical troubleshooting and your ability to address customer needs. Since technical support jobs require a unique blend of soft skills and technical prowess, it’s essential to find the best resume format that adequately highlights your unique abilities.
Which is Best? The Functional or the Chronological Resume Format?
While the chronological resume is the standard resume format for most professionals, a functional format can be a viable alternative depending on your circumstances. A chronological resume for technical support workers lists your career and education experiences in reverse chronological order, allowing employers to see the companies at which you worked, your periods of employment and your specific technical support duties and job skills. A functional resume mentions past work history in only the most basic terms, leaving out how long you worked in technical support at each company. If you’re new to the field, on the other hand, a functional resume could work to your advantage by allowing you to focus instead on technical support skills you’ve acquired or other skills that transfer well to technical support. However, if you have sufficient work experience, the best resume format is a chronological or a hybrid resume because it puts your experience and career trajectory up front. Unless you have major works gaps or no related experience, the functional resume is probably not the ideal resume format for you.
What Information to Include and Why
The best resume format is one that emphasizes the best facets of your technical support experience. For example, if you have worked for prestigious technical companies such as Apple and Microsoft, include a summary statement at the beginning of your resume that mentions this information. A summary statement can also mention achievements, such as educational attainments, customer service excellence awards and technical competencies.
If you have a relevant work history, include a work experience section detailing your previous positions, providing basic information such as your job title, employer name and employment dates. Under each job, use 5-8 bullets to highlight a mixture of duties and accomplishments. Education sections should have a similar format. List your degree and university name and major, if relevant. Provide the date of completion only if you graduated within the last couple years.
Tips for the best resume format for Technical Support Workers
If you have a wide array of job-related, transferable and adaptive skills, consider placing a skills section in the top third of your resume to effectively convey your strong skill set to the reader. Perhaps you have some expertise related to the job you’re applying for; if so, you can use an “Areas of expertise” section to highlight your knowledge base.
The best resume format for technical workers is almost always a chronological resume. Don’t worry about having a resume that goes over one page if you have held a significant number of technical support positions in the past that are relevant to your current job. Keep in mind that 1 page per 10 years of professional experience is the rule of thumb.
When choosing the best resume format for technical support, remember that employers look for evidence of interpersonal skills as well as industry knowledge. Include a blend of these objective and soft skills in your resume format to present a well-rounded picture of yourself as a technical support worker.
You may find the tips and samples on LiveCareer helpful as you create the best resume format for your technical support career.