With more people using technology than ever before, technical support specialists are needed to assist users with problems they are having with their products. Your resume is the first contact you will have with potential employers, and it is how they will decide if you have the expertise to do well in their business. When learning how to format a resume, it’s important to make your unique achievements and abilities stand out.
1. Set up your document so that it’s readable. Include wide margins that are.75 to one inch in size, and use black ink and a readable font.
2. Decide which format you should use for your resume: a chronological format or a hybrid of a chronological and a functional resume. The best format will depend on your past work experiences and education. If you’ve been in the technical support field for years, a chronological resume will allow you to show how your skills have developed over time. If you’ve never worked in technical support, a chronological and functional resume hybrid will show employers your transferable skills from previous positions. For example, if you worked at an electronics store in the past but would like to get into the field of technical support, you can include your customer service and technology skills because these are necessary for both jobs.
3. Include your contact information in a section at the top of your resume. This includes your name, the city and state in which you live, the best phone number to contact you at, your email address and your website. When learning how to format a resume, a website is a great way to show employers you are dedicated to your job field. Make sure your email and website are professional, however.
4. Write your summary statement in a concise paragraph. It should briefly explain why you would be a great technical support specialist by summarizing your skills and achievements. This is a great place to use keywords that employers look for when reviewing resumes, such as “coached,” “listened,” “exceeded” and “resolved.”
5. List your previous and current work experience. Your employment history is your best asset for getting a job in technical support. Write your position and the company’s name, followed by the city and state they’re located in and the dates you worked there. When you are learning how to format a resume, be aware that consistency is important. You can use either the month and year or just the year that you were employed, but make sure the format is the same throughout the resume. After the business information, use bullet points to list your accomplishments and achievements rather than just your duties and responsibilities. Using quantifiable data in these accomplishments, such as “Received 100 percent customer satisfaction,” can show employers how beneficial you will be to their business.
6. Write your educational experiences next. This section can include any degrees attained or in progress, technical coursework and specialized training. Always include the degree and the location of the institution you attended. If you want to mention specific courses that are relevant to technical support, such as programming or computer classes, list the actual course names rather than just the course number. Special projects that you worked on during school or training can also be included.
7. Check your resume for any grammatical or spelling errors. Learning how to format a resume includes not relying on your computer’s spell checking program to look for errors. Have a friend or colleague check over your resume for any problems you may have missed.
For additional help when deciding how to format a resume, you may find the information and tips on LiveCareer helpful. LiveCareer also has a variety of templates that can help you format your resume correctly.