When applying for a position as an operations manager, your professional experience will demonstrate your level of preparedness to take responsibility of a company’s essential processes and resources. Writing a resume work experience section requires selecting a format that will best convey your qualifications. Use the following tips to strengthen the impression your work history section will make on hiring managers.
What to Include in an Operations Manager Resume Work Experience Section
When writing a resume work experience section, keep in mind that a typical resume starts with your most recent experience and ends up to 15 to 20 years prior. Only include older positions if they are highly relevant, such as operations manager positions. For each position, include your company’s name, the location, your employee title and your dates of employment. Unless a hiring manager specifically asks, do not include your salaries and your previous supervisor’s contact information.
Elaborate upon each position in your work experience section with five to eight bullet points. The objective is to illustrate your most important achievements and to quantify your contributions in an engaging and auspicious way. Writing a resume work experience section for an operations manager means your writing will focus on analytical, interpersonal and leadership qualities, such as developing metrics for assessing employees and balancing quarterly budgets.
If you’re transitioning between careers, just coming out of school or have only had one job, then use a hybrid of the chronological and functional resume format. This format will work to your advantage by categorizing the information in job descriptions according to your skill sets rather than by your employment history. A purely functional resume that does not cover your work history is not recommended. If you don’t use the traditional chronological resume format and focus on your skills, at least provide an additional, brief list of former employers.
How to Format an Operations Manager Resume Work Experience Section
Focus on writing descriptions that are as concise and engaging as possible. Each bullet point highlights some achievement, skill or action. Begin these sections with active verbs, such as “coordinated” or “supervised,” and avoid using phrases such as, “responsible for” and “in charge of.” To create a sense of progression, your content should be organized by the degree of responsibility you held. For example, the phrase “restructuring payment system” would outrank “attending meetings.” Format each section consistently to avoid breaking flow or confusing the reader.
Consider highlighting your most notable career accomplishments in an achievements or awards section, which comes before an experience section. Include a minimum of three noteworthy achievements, separated in a bulleted list, such as industry awards and quantified successes. This practice should be reserved for situations such as where your applied management techniques significantly and measurably improved a company’s revenue or efficiency.
When writing a resume work experience section for entry-level resumes, the inclusion of a volunteer work section is also a good choice. This demonstrates community consciousness, initiative and can work to flesh out a career development section. If you have minimal volunteer experience, you may want to incorporate this information into the work experience section instead, however.
Great Example of an Operations Manager Resume Work Experience Section
Ringer Industries, Minneapolis, MN
Customer Service Manager, 2010 to present
- Oversee day-to-day operations in customer service department.
- Lead meetings and seminars with a focus on staff input.
- Ensure customer satisfaction by conducting follow-up calls.
- Monitor calls regularly and provide feedback reports for quality assurance.
- Assist service staff in responding to customer calls and emails.
Bell Applications Inc., Philadelphia, PA
Customer Service Associate, 2000 to 2010
- Trained and monitored new employees.
- Assisted managers with administrative tasks.
- Assigned to sales promotions task force.
- Completed written correspondence seminars.
- Provided instant message and phone tech support service.
For more help writing a resume work experience section or on formatting the rest of a resume, more resources are available at LiveCareer.