When creating a professional resume, one of the most important sections details your work experience. This section demonstrates to human resources staff and hiring managers that you have the skills they are seeking in a customer service representative, such as the ability to communicate over the phone and answer questions in a clear and concise manner. While writing a resume work experience section, include all your work experiences that are related to the duties you would have as a customer service representative, such as taking calls, assisting customers with orders and listening to what others have to say.
What to Include in a Customer Service Representative Resume Work Experience Section
As you start writing a resume work experience section, the most important skill that you need to convey is your effective communication. When writing this part of your resume, you can spin your previous work experiences in a way that relates them to the essential job duties of a customer service representative. Even if you are new to customer service representative work, you can relate your past work experiences to the duties you would be doing in your new job. If you performed data entry at a computer at your previous job, you can list those duties because customer service representatives use computer-assisted programs to log their calls. Highlight your most relevant past experiences, such as your work in a pizza shop answering the phones and taking orders from customers. If you are experienced in customer service, include not only the job title and location but also your key skills.
How to Format a Customer Service Representative Resume Work Experience Section
There are several useful methods of writing a resume work experience section for your customer service representative employment application. If you have worked as a customer service representative before, a chronological work experience section can showcase your increasing level of responsibility and your years of experience. If you have had some experience as a customer service representative, consider a ranked approach in which you list your job with the most relevant experience first. You could also try writing a resume work experience section with functional groupings, such as customer service work as one group and retail jobs as another group.
Great Example of a Customer Service Representative Resume Work Experience Section
This is a good example for writing a resume work experience section as you apply for a customer service representative position. This sample follows a functional format, which is ideal for you if you only have minimal experience in working as a customer service representative. Also, note how the sample uses bullet points rather than the paragraph form.
Data Talk Solutions – Customer Service Representative – New York, NY
March 2013 to June 2014
- Accepted incoming calls for customers.
- Helped customers place orders or answer questions about orders they had already placed.
- Accurate Accounting Solutions – Receptionist – New York, NY
January 2011 to February 2013
- Greeted clients as they came into or left the office.
- Handled incoming calls and assisted clients in scheduling appointments.
Nancy’s Bistro – Server – New York, NY
July 2014 to present
- Helped customers place orders, providing assistance with menu selection.
- Made recommendations for wine pairings with each customer’s meal.
If you need easy-to-follow templates for writing a resume work experience section, LiveCareer has informative resources to help you get started with your professional resume. You will also find helpful tips on other resume writing topics such as listing your skills and writing a summary statement.