Writing a resume objective creates a short and direct statement about the type of company you would like to work for. Many hiring managers, however, are less interested in applicants who write a resume objective, which is considered out of date in today’s competitive hiring environment. Instead, create a summary statement that highlights your qualifications and quantifies the accomplishments you’ve achieved in prior positions.
How You Used to Write a Customer Service Representative Resume Objective
Although now out of trend, writing a resume objective was how most people began their resumes when seeking a customer service representative position. In the days when you created a job application while writing a resume objective, you might have used one of the following statements.
“Customer service representative position where I can use my communication skills and experience to increase product sales and answer people’s questions.”
In this statement, you express your desire for a particular position and include at least two skills you plan to use at your new job. These skills, however, are vague and may not be impressive enough for the hiring manager to develop interest in you as a candidate.
Customer service representative job where my experience can be used in order to improve customer satisfaction.
This objective statement expresses your interest in a job with the company, but it limits the skill set that you have to offer. The amount of experience you have in the field is not quantified, which leaves the human resources department with insufficient information about whether or not you’d be a good fit for the company.
“Customer service representative at small locally owned business.”
This is a good example of stating exactly what you want, but it does not tell the hiring manager anything about your qualifications or experience regarding the position at stake.
How to Write a Customer Service Representative Resume Summary Statement
Instead of writing a resume objective for the customer service position that interests you, write a resume summary statement. This statement quantifies successes or a measure of what you have achieved in your past work. Some examples of how to write a customer service representative resume summary statement are listed below.
“Five years of customer service representative experience with excellent interpersonal, phone and digital communication skills.”
This summary explains your experience in the field and your relevant skills. The statement also shows the strength of your skills. If your goal is to rise in the organization, then make a note of your excellent communication skills and your ability to manage others. Include specific examples that demonstrate how you reached company goals, how you kept track of others’ job performance and how you resolved issues with customers.
“Employed a customer-focused approach, which increased repeat orders and upgrades by 15% over the prior cycle.”
This statement quantifies the improvements you made while working in a similar position.
“Reliable customer service representative with 10+ years of experience supporting sales and customer inquiries.”
You quantified your experience and detailed several helpful traits that make you an ideal employee. While these brief examples represent suggestions, keep in mind that your summary statement should include four to six lines of relevant information. This provides you with plenty of space to list professional skills, mention unique qualifications, and impress a hiring manager by providing quantifiable measures of your success.
With LiveCareer, you can find helpful information about writing a resume objective and how to format your resume further. It’s never too late to get started.