Once you’ve decided to hunt for a new customer service representative position, start brushing up your resume. Determining how to format a resume for a customer service position may take a little time, but you’ll receive more interview requests if you present a great resume. While the content and layout depends on your history, there are specific steps you can take to determine how to format a resume that specifically describes you and your skills.
1. Include your full name and up-to-date contact information at the top of your resume. Your name should be larger than the rest of the text so that it’s easy to see. Include the city and state you live in but not the street address; this is mainly for security reasons. Also, list a phone number and a professional email address that you check often.
2. Label each section of your resume with the appropriate header. For example, the work history section where you show your previous customer service experience should have a heading like “Work Experience” or “Relevant Experience.” Headings can be in bold print to set them apart from the rest of the text.
3. Start the body of your resume with a customer-service-oriented summary statement. If you’re just learning how to format a resume or update an older one, the summary statement is a modern take on the classic objective statement. This statement will be a paragraph of four to six lines that uses strong words to describe you, your customer service skills and why you’re the best candidate for the job. Always write your summary statement for the specific customer service representative position you are applying for.
4. Compile a chronological list of relevant customer service experiences. The list should be arranged with your most recent position first. Each job should include the name and location of the company and the dates you were employed there. When listing the duties and experience for each job, be sure to list only items that relate to the customer service representative job you are applying for. As an example, you wouldn’t mention how you earned a food safety certificate when you’re writing a resume for a position in a call center.
5. List your educational background with the most recent item at the top. Include the school’s name and location. Each item in this list must contain the type of degree you earned, special classes you took that pertain to the customer service representative job you’re applying for and the dates you attended the school.
6. Include any volunteer work that’s related to the customer service representative position you are applying for. Remember, just because you didn’t receive a paycheck for your volunteer work doesn’t mean it was worthless. You still earned valuable experience while volunteering. Depending on what will make your resume flow best, you can include your volunteer work in the same section as your customer service work experience, or you can create a separate section.
Preparing a well-rounded and professional resume is essential when seeking a customer service representative position. When determining how to format a resume, it’s best to use a classic style that’s familiar to most employers.
If you need further assistance preparing your resume, you may want to take a look at the resources available at LiveCareer. This website has many helpful articles and sample resumes that can show you how to format a resume that’s appropriate for your field.