Crafting a good resume for the desired customer service representative job is the first step towards getting interviewed. It sums up your education and work experience in the customer service field and reflects your listening, problem solving and communication skills. The best resume format for a customer service representative should mirror the interests, goals, experience and strategies that make you the best candidate for the job.
Is a Functional or a Chronological Resume Format Best?
The initial decision you make about the best resume format for a customer service representative is how to organize your resume. A popular choice with recruiters is the chronological resume format in which education and employment are listed in reverse order starting with your most recent accomplishments. A functional resume, on the other hand, lists experience as groups of skills. This type of resume leaves out dates and may not list specific jobs and employers.
A middle ground, known as a combination resume, is a resume that includes a basic work history based not on chronology but on which jobs demonstrate the most relevant experience. This is preferable to the strictly functional resume and is ideal for those who are changing careers or who have gaps in their work history that they would rather hide.
What to Include in the best resume format for a Customer Service Representative
Regardless of which resume format you choose, including your contact information is a must. This should be your address with only the city and state, one phone number and one professional-sounding email address.
Next, include a summary statement. In the past, applicants were encouraged to write objectives stating that they wanted the job they were applying for, but this is redundant. The summary is a paragraph detailing what you can bring to a certain position; it is focused on benefiting the company, not on receiving benefits.
Next, emphasize your experiences and accomplishments. Whether you’re using the chronological or functional format, the formatting for each position you held will be the same. List job titles, the name and location of past companies and dates of employment. Beneath that, describe, in a bulleted list of four to seven items, your responsibilities at that job as well as specific accomplishments. If you have little formal experience, show the employer how volunteer work or extracurricular activities have helped you to develop certain desirable skills.
Your education section should come after your work experience section. When including pertinent information about your education, degrees, training and certifications, only list the awarding institution’s name and location. If you have an extensive list of certifications and licenses, place them in their own section.
What to Keep in Mind When Writing a Resume as a Customer Service Representative
Keep in mind that the company’s first impression of you comes from your resume’s appearance. To make it a positive one, format your resume uniformly, and ensure that headings and typefaces are consistent. Never overcrowd your resume. Be sure to leave white space between categories so that important points stand out, and be sure to carefully proofread your resume for misspellings and typos.
Customer service representatives may handle requests, process orders, address complaints and provide information about their company’s goods and services. The specific duties of a customer service representative will vary depending on the employer and the type of company it is, so determining the best resume format should not lead you to create a one-size-fits-all resume.
When selecting the best resume format for a customer service representative, you may find the tips and tricks found on LiveCareer helpful for getting your foot in the door.