Writing a resume skills section is important when applying for a position as a call center representative. Regardless of your education or work experience, operating as an effective call center representative requires a particular skill set, and this section of the resume should be used to showcase your ability to succeed in the position. In order to impress prospective employers and demonstrate your awareness of the position’s requirements, you should focus on building the skills section of your resume.
Should You Include a Skills Section in Your Call Center Representative Resume?
If you lack experience as a call center representative, writing a resume skills section is important. Find a way to present your past work experience and strengths in a way that pertains to this employment opportunity. For example, if your only job thus far has been to babysit two small children, you’ll need to explain how this position relates to your potential success as a call center representative. Be it calm and authoritative for disciplinary purposes or cheerful and outgoing for establishing rapport with people, your voice holds power. Skills such as the ability to stay patient and handle confrontation are essential skills when working as a call center representative. Even if you don’t have experience in the industry, you can convey to an employer that you are qualified by writing a resume skills section.
What to Include in a Call Center Representative Resume Skills Section
Writing a resume skills section is your opportunity to reel in prospective employers. Showcase your skills in a succinct summary to prove why you would be an asset to the company. Consider including promotions, awards and any special training when writing a resume skills section. As a general rule of thumb, include five to seven skills in this section. Keep in mind that being too vague while writing your resume skills section will not distinguish you from other applicants, so remember to include specific information whenever possible.
Example of a Great Call Center Representative Resume Skills Section
List specific accomplishments and highlight why past successes make you the ideal candidate for the job. Here’s an example of writing a call center representative resume skills section with work experience in the field:
- – Recognized for generating new business at Call Center X during first quarter of 2012
- – Awarded “Employee of the Year” award at Call Center X
- Attended “Call Center 101” conference to promote professional enrichment in the field
- Showed leadership skills by mentoring new employees
Here’s a sample resume for individuals without work experience as a call center employee. Remember, whether or not you have previous experience in the industry, you’ll want to find a way to relate your prior experience to employment as a call center representative.
- – Received recognition as a hospice volunteer for ability to connect and empathize with clients
- Experienced firsthand the importance of listening to and empathizing with people as a hospice volunteer
- Learned the necessity of multitasking, prioritizing and scheduling while interning for a political campaign
- Developed resilience while canvassing neighborhoods as an intern in a political campaign
A resume skills section gives you the opportunity to showcase to employers all that you’re capable of. If you need some help with this section, LiveCareer offers tips for writing a resume skills section that you may find beneficial. Sample resumes are also available on this site so that you can better craft other resume sections as well.