In the past, a “resume objective” was classified as a necessary component every job applicant needed to construct before applying for a new position. At the time, employers wanted to know where you saw yourself in the future as well as what you wanted to accomplish in your career. However, in contemporary society, employers are interested in summary statements as opposed to dated objectives, and there’s a clear difference between these two items. Writing a resume objective includes information related to the individual; writing a summary statement explains how the individual will help a company accomplish its goals.
How You Used to Write a Call Center Representative Resume Objective
In a call center environment, writing a resume objective used to include things like:
- Your desire to help customers fulfill their needs
- Your desire to work in a fast-paced, think-on-your-feet environment
- Your desire to advance within the company
Writing a resume objective is no longer popular because such statements are vague. Summary statements serve as a better replacement because they’re concise and convey pertinent information. Objective statements tend to be too long and focus too much on the applicant instead of the employer. In many cases, even if they’re the right length, they don’t say much. As an example:
To prove that a well-educated, highly motivated candidate like me can rise to the top of your company while providing exceptional value for every dollar I make.
Writing a resume objective like this puts you in the same category as every other applicant. To differentiate yourself, explain to your employer what rare or unique skills and experiences you have and point out how those skills will help the company make money. Do some detective work and study the company’s bonus and compensation plan. Prove to your potential employer that you will specifically help your supervisor reach his or her goals and explain how you plan to accomplish this task.
How to Write a Call Center Representative Resume Summary Statement
A summary statement includes four to six sentences that highlight your ability to help the company. Instead of writing an objective statement, figure out which skills you have that will boost your chances of landing the job. If you’re applying for a call center representative job and have previous experience in that field, the following example could be used as a summary statement:
Met sales goals, both in terms of gross sales and conversion rates. Kept AHT within company parameters, exceeded NCH goals and met all quality guidelines. Focused on resolving each customer’s issues fully and checked for understanding. Strove to build rapport with each customer in order to foster long-term customer and brand loyalty. Practiced the same conflict resolution on the floor as on the phone to bolster workplace harmony and boost morale.
If the applicable call center job requires sales, focus on skills related to sales, such as
- Accurate fact finding, where you ask relevant questions to determine customer need
- Matching the correct solution that fulfills that need, such as pitching a smartphone when the customer says, “I want to surf the Internet on my phone.”
- Asking for the sale, where you try to earn the customer’s business
If the applicable call center job requires customer service as well as or instead of sales, be sure to include relevant customer service skills, like:
- Active listening, where you acknowledge the customer’s concern verbally to show you’re paying attention
- Problem solving, where you rely on your knowledge and your ability to find answers if you’re unsure about specific information
Instead of writing a resume objective, use LiveCareer to find the inspiration your need to create a successful summary statement. The website provides help and advice on all types of resume writing skills.