With so many products and services that require customer support, the call center industry is expected to grow by 38 percent over the next several years, making it a great time to get into the customer service field. Getting a new job or a better position as a call center representative depends on a great resume that will make employers notice you. Learning how to format a resume properly is the first step in getting a new job.
1. Begin by gathering all of your information. This will include your contact information, previous work experience and details about education or training you have received.
2. Decide on a resume format. Depending on your individual experiences and strengths, you can choose from either a chronological resume or a hybrid of a chronological and a functional resume. A chronological resume is best if you have had several work experiences in the call center industry. If you are changing careers, are applying for a job for the first time or have been employed in a different field for many years, a hybrid resume will work best. A key part of learning how to format a resume is deciding which resume format will put you in the best light.
3. After deciding on your format, begin writing your resume by listing your contact information. This includes your name, the city and state that you live in, the best number to reach you at and an email address. Only list one number and make sure that your email address is professional and is not from your current employer.
4. Write your summary statement. This statement should contain three to five of your specific strengths, transferable skills and personality traits that are relevant to the customer service industry and the type of position you are seeking. Because this section is at the top of the resume and has a greater likelihood of being looked at by employers, include keywords that show how you will benefit an employer. Knowing what keywords will get you noticed is part of learning how to format a resume. Strengths and skills you can list may include listening, providing information about products, answering questions, handling frustrated customers, taking orders and keeping a detailed log about customer relations.
5. After your summary statement, the next step in learning how to format a resume is writing your work experiences. Begin each experience with your work position, the name of the business, the business location and the dates you worked there. Follow this information with a bulleted list that shows what you accomplished at each job. Don’t simply list duties and responsibilities, and use quantifiable data whenever you can. For example, “Achieved a 98.6 percent customer satisfaction rating on customer surveys” and “Contributed to a 12 percent increase in yearly sales” show what you could offer a potential employer.
6. Write your educational information. Though most call centers only require a high school diploma, you can include any relevant degrees that are in progress, applicable coursework or customer service training that you have completed.
7. Finish your resume by checking it several times for grammatical and spelling errors. Never rely on the computer’s spell checking program as these may miss grammar and usage errors. Have a friend or family member look over your resume for any errors you may have missed. Additionally, make sure your resume is readable. Resumes should always have a wide outside margin of.75 to one inch, be written in black ink and utilize a font that is at least 10 point.
When figuring out how to format a resume to get a new job as a call center representative, you may find the tips on LiveCareer helpful.