When you’re applying for work as a call center representative, you need a resume that shows you are skilled at telephone work and interacting with people in a helpful and diplomatic way. Here are some tips about the best resume format to use and how to highlight your ability to perform job-specific tasks.
The best resume format for a Call Center Representative: Chronological Vs. Functional
There are a couple of resume formats available to you to help make the most of your unique background. A chronological resume lists your work experience in the order in which it was performed. Typically, your most recent job is included first, followed by your second most recent job and going backwards throughout your work history. This is the best resume format for those who have worked multiple jobs or for those who have been call center representatives for most of their careers.
Alternatively, a functional resume is the best resume format if you have a diverse background in multiple fields or gaps of time between jobs that you would like to draw attention away from. This format places your most relevant work at the top of your resume. Work that is less pertinent is listed further down in the document, even if it is more recent.
Sections to Include in a Call Center Representative Resume
Start your resume with your vital information at the top and center of the page, including your full name, email address and phone number. If you wish, you may include your mailing address. If you’re not comfortable doing so, considering stating your city of residence if it is near the job you’re applying to as employers may wish to hire someone who lives close by.
Next, create an “Experience” section for a chronological resume or two sections for a functional resume, which may read something like “Call Center Representative Experience” and “Other Experience.” Here is where you list all the jobs you have worked, including the job title, name of the employer and the dates you held each position.
Under each listing, give the duties and achievements at your job in bulleted form. Start each point with a verb that denotes an action you performed for the position, such as “answered,” “managed” or “assisted.” If you are still at a job, use present tense verbs, but if the job was in the past, use the past tense.
After your experience, add an “Education” section to list any degrees or certifications you have achieved. If you are still in school, give the date when you expect to graduate. Include GPA if it is high and you graduated recently.
Additional Tips to Highlight Your Call Center Representative Skills
When creating your bullet points beneath each job listing in your experience section, think about the tasks you performed that are most important to call center work. These may involve solving problems for customers or speaking a foreign language. A job that’s not in the customer service industry is still relevant if it utilizes the same relevant skills.
You may have volunteer experience that is every bit as valuable as paid work when it comes to speaking on the telephone and using people skills to make sales. This is especially important to include if you don’t have much experience or haven’t been in the work force for very long.
Unless you are asked, don’t add information about references or hobbies. This will give you something to discuss at your interview. To make your resume more readable to those screening candidates, keep it to around two pages maximum, which translates to one page for every decade of call center experience you have.
When you have the right resume for the job you’re applying for, you’re already a step ahead of other candidates. You can find more great advice about the best resume format for call service representatives and how to polish your resume at LiveCareer.