What If You Can’t Learn the Hiring Manager’s Name?


LaShun writes:
It seems every piece of advice about cover letters says to call the company
you want to work for to get a SPECIFIC NAME of the person who has the authority
to call you for an interview. But what if the company refuses to give that information?
Most of the companies I call say just send a resume to the HR department
at an email address or fax number but won’t give a name. And when I do get
a specific name I’m sure I’m not the only one who called. What else can I do?


The Career Doctor responds:
I empathize with all the job-seekers who are finding it harder and
harder to get the name of the hiring manager — which is what all job
experts recommend you do. Unfortunately companies seem to be
making it harder and harder for job-seekers to identify and follow-up
with the hiring manager.
You have several options for getting the name (and correct spelling)
of the hiring manager. You could call the human-resources office but
remember that office’s role is one of screening. So I would avoid HR
altogether and simply call the main switchboard and ask the receptionist
for the name of the department manager for the position you are seeking.
Receptionists are wonderful sources of information — so cultivate them!
You could also default to writing to the division or company president and
hope your application trickles down to the hiring manager but more often
than not if it does trickle down it goes to HR. The final possibility is
another important use of your network; contact all the people in your
network and see if anyone works or knows someone who works for the
company — and then ask that person to use internal channels to get
you the name of the hiring manager.
One final comment about the many employers who state in job ads:
“no phone calls.” This comment refers to applying by phone — but should
not stop any job-seeker who has submitted an application from
following-up to check on the status of his/her application.

;

LaShun writes:
It seems every piece of advice about cover letters says to call the company
you want to work for to get a SPECIFIC NAME of the person who has the authority
to call you for an interview. But what if the company refuses to give that information?
Most of the companies I call say just send a resume to the HR department
at an email address or fax number but won’t give a name. And when I do get
a specific name I’m sure I’m not the only one who called. What else can I do?


The Career Doctor responds:
I empathize with all the job-seekers who are finding it harder and
harder to get the name of the hiring manager — which is what all job
experts recommend you do. Unfortunately companies seem to be
making it harder and harder for job-seekers to identify and follow-up
with the hiring manager.
You have several options for getting the name (and correct spelling)
of the hiring manager. You could call the human-resources office but
remember that office’s role is one of screening. So I would avoid HR
altogether and simply call the main switchboard and ask the receptionist
for the name of the department manager for the position you are seeking.
Receptionists are wonderful sources of information — so cultivate them!
You could also default to writing to the division or company president and
hope your application trickles down to the hiring manager but more often
than not if it does trickle down it goes to HR. The final possibility is
another important use of your network; contact all the people in your
network and see if anyone works or knows someone who works for the
company — and then ask that person to use internal channels to get
you the name of the hiring manager.
One final comment about the many employers who state in job ads:
“no phone calls.” This comment refers to applying by phone — but should
not stop any job-seeker who has submitted an application from
following-up to check on the status of his/her application.


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