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Felicity Weeks,
Sheila Wells has been a Customer Service Representative for our Coin Operating Machine Company for about five years now. When washing and drying machines have broken down, customers have called our offices speaking to Sheila. I was her Customer Service Advisor. I think that Sheila Wells would be great as a Customer Service Advisor for your Wash Wash Apartment Laundry Machines Incorporated.
Answering customer inquiries, documenting problems and reporting problems to supervisors are all tasks that Sheila Wells has performed very well. She has a good speaking voice and understands that the “Customer is always right.” We have been pleasantly amazed by some of Sheila Wells’ answers to customer problems.
Problem-solving is one of Sheila Wells’ best attributes. She has discussed recurring problems with customers, sent out technicians and offered cash back to appease customers when necessary. She is very patient. Many times, our Customer Service Advisors have asked Sheila for her perspective. She is a natural-born leader. All of us wholeheartedly recommend Sheila Wells for your Customer Service Advisor position.
Regards,
John Keynesian