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A good call center representative recommendation letter highlights the candidate’s ability to meet call quotas and maintain a professional demeanor at all times. Call center jobs can be demanding, which makes a strong recommendation letter extremely important to a candidate’s career.
City, State, Zip Code
Cell: 000-000-0000
email@email.com
Dear Hiring Manager,
I am very pleased to offer this letter of recommendation for Debra Colt as a call center representative. Debra was part of my team at her previous employer and we were all laid off during a round of particularly large terminations. Her professional demeanor made her stand out from the rest of the team and helped her to earn a very high customer satisfaction rating.
Debra was extremely well-versed in all of the company’s call center policies and she always worked hard to meet her daily outgoing call quota. Debra managed to get a very high percentage of callers to do a post-call survey in which they rated her with very high grades. Debra was also an asset to the entire team who was willing to help any associate that was struggling to meet their numbers.
Because of her professionalism and dedication, I was made aware that letting Debra go was a difficult decision for the company. It is my opinion that some other call center organization would benefit greatly from having Debra on their team and turn a devastating economic decision into the catalyst for Debra’s next positive career move.
Regards,
Natalie Mallett
