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Dear Ms. Harvey,
I need to start this letter immediately with an apology for being late to the presentation at Claude & Rivers Associates on Monday. As I explained at the time my car broke down on the highway and I had to wait for my wife to pick me up. I was then able to take her car while she waited for the tow.
Of course that does not alleviate the discomforting position I left you in. You were left keeping the clients entertained for close to 45 minutes before I finally arrived with all the presentation materials. While we still managed to wow the client the entire presentation probably would have been a lot more effective if we had kept our timetable.
While I promise to make sure this never happens again I do have some thoughts on setting up protocols for making sure this incident does not repeat itself. I would like to set up a quick meet with you so we can discuss the details. In the meantime know that I appreciate your patience and understanding.
Sincerely,
Isla Cisneros
