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LiveCareer Privacy Policy

Effective Date: May 08, 2014

Thank you for visiting a LiveCareer Limited ("LiveCareer," "we" or "us") offering. To help inform you, we provide this notice ("Privacy Policy") explaining our online information practices and the choices you can make about the collection and use of personal information you submit or we collect through our family of websites that link to this Privacy Policy as well as our other related mobile websites, mobile LiveCareer applications ("mobile apps"), services, tools, and other applications that link to this Privacy Policy (collectively, the "Site"). The Site is owned and operated by LiveCareer.

Privacy Policy Highlights

Please also read our full Privacy Policy

Personal Information Collected
  • When you register an account, use our services, use our Interactive Forum, or make a purchase, you voluntarily share certain personal information with us (e.g., your name, e-mail address, address, mobile number, and/or credit card information).
  • You may provide us with additional personal information (e.g., regarding your employment history, skills and work interests) when you view and interact with our features, and functionality, including posting your resume, career profile, cover letters or other information on the Site.
Tracking Technologies (Cookies)
  • We use tracking technologies such as cookies and other similar technologies to measure usage and provide information that will be of most interest to you. More info
  • We may collect additional information from you if you access our Sites through a mobile device (e.g. unique device identifier, device’s operating system, mobile carrier).
Uses and Retention
  • To operate our Site and contact you and third parties at your request.
  • You agree that we can use the information as long as you have an account for the time and reasons outlined in this Privacy Policy.
Disclosure of Information
  • By using this Site you agree that we may share your personal information and other information we collect with the following entities:
    (1) LiveCareer and the rest of our Corporate Family;

  • (2) our service providers; (3) other entities, such as potential employers or job posting third party websites, with your consent; (4) legal and law enforcement; (5) others if there is a change of control; (6) ad networks; (7) companies in the mobile app industry; and (8) social networks.
Your Information Choices
  • You can control how and when you want to receive notifications from LiveCareer on the Site.
Access and Review Options
  • You can change your information at any time by editing your profile, deleting content that you have posted, or by closing your account. You can also ask us for additional information we may have about your account at customerservice@livecareer.com.
  • We may retain certain information if required by law.
Notification Regarding Updates
  • You agree that we may notify you about material changes to this Privacy Policy by posting notices on this Site.
Contact

Full Privacy Policy

Effective Date: May 08, 2014

1. Scope and Consent

LiveCareer is an online destination that provides resume and cover letter building, career tests, salary information and other products and services for individuals seeking to further their career! We do not guarantee employment for any user of this Site. Nor do we guarantee that any employer will find qualified candidates through this Site. When you use the Site, you are contracting with LiveCareer Limited 51 East 42nd Street, New York, N.Y. 10017. If you reside outside of the United States LiveCareer is your data controller. By using the Site, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.

2. Information We Collect

a)Registration, Product and Account Information: You can browse the Site without telling us who you are or revealing any personal information (i.e., name, email address, phone number, mobile telephone number, credit card information or physical contact information) about yourself. If you register for an account with us, post a resume, create an email account using our platform, or use some of our products and services (e.g., Site e-mail account(s), Resume Builder, Resume-Check, Resume Guide, Cover Letter Builder, Cover Letter Tips, My Perfect Resume, Resume Review, Resume Writing, Resume Services, Search Jobs) you choose to give us your personal information and are not anonymous to us. When you register an account or use certain of our products and services, create a profile, create a resume, search for or purchase products, create an email account on our Site, or otherwise engage with our Site, you may provide certain non-public information (e.g., username and e-mail address). You may also provide payment information (e.g., credit or debit card information, name and billing address) to purchase products. Personal information is only associated with your account/profile when you sign in as a registered user.

b)Information to respond to your requests: You may give us your personal information so we can send you newsletters and other communications you request. Details of how you can opt-out of receiving any communications from us are detailed in the section headed Accessing, Reviewing, and Changing Your Personal Information

c)Social Media Information: We may offer sign-on services that allow you to use third-party login credentials to access the Site. We also may offer services that allow you to share information with third-party social media websites such as Facebook, Google Plus, Twitter, and others.
When you link your account or engage with our Site through third-party social media sites, you understand that you may be allowing us to have ongoing access to certain information stored on those social media sites (e.g., your public profile, friend list, people you follow or who follow you, pictures, your e-mail address, birthday, work history, education history, interests, current city, religious and political views, website, personal description, and likes, and your friends’ birthdays, education histories, personal descriptions and likes). We may also receive other information (e.g., content viewed and information about the advertisements within the content you have been shown or may have clicked on, etc.) from your interaction with our Site. You agree that we may share your video viewing with or obtain information about your video viewing from third-party social media sites for two years or until you withdraw consent. The information we have access to from the third-party social media websites varies by website and is controlled by your privacy settings on that website and by your consent. By associating an account managed by a third party with your LiveCareer account and authorizing us to have access to this information, you agree that we may collect, use, and store information from these websites in accordance with this Privacy Policy.

d)Information About Others/Inviting Friends: From time to time you may choose to submit personal information about other people to invite them to join LiveCareer. Inviting friends is always optional.

e)Information From Other Sources: The information we collect may be combined with information from outside records (e.g., demographic information, navigation information, additional contact information) that we have acquired in accordance with the law.

f)Information You Post On or Through the Site: The posting sections of the Site give you an opportunity to provide us with non-personal and/or personal information regarding yourself (e.g., education level, degree or career course of interest, career objectives, area of study, employment history, resume, job descriptions) or opinions and reviews of our products and services. Also you may upload your photo to the website on your resume. In addition, the content you post, and recommendations you make may provide information about your beliefs to us.

g)Mobile Information: We may collect additional information from you if you access our Site through a mobile device (e.g. your unique device identifier, device’s operating system, mobile carrier, location or GPS/geo-location, mobile number, your text messages, e-mails or e-mail address, user name, call logs, contacts/address book, financial or payment information, web browsing history, apps downloaded or used, and stored information on your device such as video, audio, photos, calendar, dialer, microphone, your phone’s name, biometric data, passwords, children’s information political interests, sexual orientation, racial or ethnic origin, religious and philosophical beliefs, trade union membership).

h)Technical Usage Information: When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site including video-viewing, site views, key stroke data, mouse movement, scrolling, clicks, and typing ("usage information"). We use tracking technologies (including cookies, flash cookies, web beacons/GIFs, embedded scripts, e-tags/cache browsers) to collect usage information. We may use tracking technologies for a variety of purposes, including:

Operationally-Necessary.We may use tracking technologies required for system administration, to prevent fraudulent activity, improve security or allow you to make use of shopping cart functionality. We are not required to obtain your consent to tracking technologies that are operationally necessary.

Performance-Related.We may use cookies or other tracking technologies to assess the performance of the online services, including as part of our analytic practices to improve the content offered through the online services. For example, as set forth in our Cookies and Trackings Technology Policy, we use Google Analytics and Inspectlet to perform site analytics.

Functionality-Related.We may use tracking technologies to tell us, for example, whether you have visited the website before or if you are a new visitor and to help us identify the features in which you may have the greatest interest.

Targeting-Related.We may use tracking technologies to deliver content, including ads, relevant to your interests on our online service and third-party sites based on how you interact with our advertisements or content as well as track the content you access (including video viewing). Further information on this, and your opt-out choices, is below.

We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.

Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and improve your experience of using the Site. You consent to our tracking of your video viewing through the Site for up to two years or third party social media. To learn more about how we use tracking technologies and cookies, see Section 7 of this Privacy Policy.

3. Uses and Retention

a)Operate Our Site: We use the information collected and any e-mail account you might create on our platform using LiveCareermail to (i) respond to your requests; (ii) provide customer service (e.g., to fulfill product orders made by you, to resolve disputes, problems with your account/profile or the Site, administer a contest, sweepstakes or promotion, or to provide information to third parties at your request such as potential employers, job matching services or third party websites, or other career related services); (iii) personalize your experience by providing content on the Site, including targeted advertising or job-related advertising, that we believe may be of most interest to you; (iv) improve the Site; (v) give you information about your account; and (v) provide you with a safe, efficient, and customized experience.

b)Analyze and Aggregate Non-Personal Information: We use aggregate information about our users and non-personal information to analyze Site and user behavior and prepare aggregated reports.

c)Prevent Fraud: We use information from the Site to prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities, and enforce our Terms of Use.

d)Communicate With You and Third Parties at Your Request: We use your information to contact you to maintain the Site, your account, or to comply with your stated communication preferences, or to provide other services requested by you, as described at the time when we collect the information from you, or to contact you for other purposes authorized by law. If you have chosen to participate in some of our career building Services, the information you share with us may be provided to third parties such as (i) resume editors, (ii) employers or recruiters who might contact you about career opportunities, (iii) employers seeking candidates and/or (iii) other career service providers.

e)Mobile Data: When you access the Site on a mobile device, we may use the information collected for any purpose set forth in this Privacy Policy. For example, we may use this information to provide you with location-based services, such as advertising, search results, and other personalized content.

We retain information as long as it is necessary and relevant for our operations. You consent to our retention of your video viewing tracking data for as long as permissible under applicable law – up to one year after you close your account or otherwise withdraw consent for video tracking.

4. Your Choices

a)Opting Out of Promotional Messages: You may choose not to receive our promotional communications or you may opt out of our sharing information with third parties for marketing purposes by clicking the "My Account" tab and clicking the "My Settings" and "Preferences" tabs. You may also click the unsubscribe link in the footer of any e-mail or newsletter. You may also e-mail us at privacy@livecareer.com.

b)Update/Delete or Change Your Resume or Cover Letter: To change or delete your resumes or cover letters, login to your LiveCareer account and click "Resume" and "Cover Letter" taps and select edit or delete.

c)Site Privacy Settings: Information that you disclose while participating on the Site may be public and subject to redistribution by us and any third-party that reviews your profile or information that you post. You may change preferences for other LiveCareer services as set forth in section 8 or by contacting us as set forth in Section 15. Please be aware that LiveCareer is not responsible for the uses or copies of your public postings on or through the Site that you make public and are downloaded by third parties.

d)Administrative Messages Cannot Be Deleted: You may not opt-out of administrative e-mails (for example e-mails about your transactions or policy changes) for your registered account.

e)Deactivation or Deletion of Your User Content/Account: You may request that we deactivate or delete your account by logging into your account and clicking the "My Settings" and "Overview" tab. You may also e-mail us at privacy@livecareer.com. When you request that your account be cancelled or deleted your User Content, including your resume and profiles will no longer be available to you or visible to users from LiveCareer Applications but if any of your User Content, including your personal information, was previously accessed by others using LiveCareer Applications, we are unable to delete the information from their systems. When you deactivate your account or ask that we delete your User Content on LiveCareer Applications we will retain logs and non-personally identifiable information about you along with an archival copy of your information, which is not accessible by you or third parties on LiveCareer Applications but which might be used by us for recordkeeping and internal purposes, including enforcing these Terms and demographic, reporting and research purposes.

f)Timing and Third Parties: We will endeavor to comply with your requests as soon as reasonably possible but please note that changes requested of us may not be effective immediately. Unless required by law, we are not responsible for informing third parties (including without limitation our third party service providers, potential employers, job-posting sites you authorize us to contact on your behalf, or strategic or marketing partners) with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.

5. Disclosure

Information collected on the Site may be shared with:

a)The LiveCareer Corporate Family: We may share the information we collect about you with the LiveCareer corporate family and their and our affiliates and subsidiaries, as well as with third party suppliers. The information may be disclosed (i) to provide joint content and our services (e.g., registration, transactions, employment or education opportunities, analytics and customer support); (ii) to help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches; and (iii) to guide decisions about our LiveCareer or third party’s products, sites, applications, services, tools, and communications. Members of our corporate family will use this information to send you marketing communications and you will have the opportunity to opt-out in e-mail communications.

b)Service Providers and Other Third Parties: We may disclose your information to service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, payment processing, and site analytics and operations). With your authorization, we may also share your information with potential employers, career/job-posting websites.

c)Other Entities with your Consent: Other third parties to whom you explicitly ask us to send your information (such as resume editors, employers, recruiters or job posting third party websites or others about whom you are otherwise explicitly notified and consent to when using a specific service). On the Site, you may have opportunities to express interest in or register for other services. If you do, we will provide information about you to those third parties, or parties working on their behalf, to implement your request.

d)Legal and Law Enforcement: Law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other LiveCareer user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, city, state, ZIP code, telephone number, e-mail address, user ID history, IP address, fraud complaints, and anything else we may deem relevant to the investigation.

e)Change of Control – New Owners: Other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will make reasonable efforts to request that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information would be used contrary to this policy, you will receive prior notice.

f)Ad Networks: On the Site, we may work with third parties to serve advertisement, provide us with data collection, reporting, ad response measurement and site analytics and assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit or set their own tracking technologies/cookies. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this Privacy Policy. They might also obtain information about other applications that you have downloaded to your mobile device, the mobile websites you visit and other information about you or your device in order to analyze and serve anonymous targeted advertising on the Site and elsewhere. For more information about third party ad servers at our Site and your ability to opt-out of targeted advertising from such third parties, please visit http://www.aboutads.info/choices/ which provides information about certain companies that we may be using to serve advertising on our Site.

g)Companies In The Mobile App Industry: If you access the Site through a mobile device or app, we may also share your information with Carriers, operating systems and platforms.

6. Information You Share on the Site.

If you participate in LiveCareer services (e.g., resume posting, profile creation, Job Alerts) that permit you or LiveCareer on your behalf to post information on third party sites (e.g., websites, bulletin boards, personal urls) and if you post information or content, such as by posting photos, or participating in online forums or communities, when you interact with our Site through social media sites, plug-ins or other applications, depending upon your privacy settings, this information may become public on the Internet. We cannot prevent further use of this information. You can control what data you share through privacy settings available on some social media sites. Please refer to those third party sites’ privacy policies and terms of use to learn more about their privacy practices, which we do not control.

a)Other services:If you use the Site, LiveCareer may create a universal application derived from the information you provide on the Site that will be visible to potential employers who have immediate needs for prospects as well as visitors to the Site. Therefore, your Site Profile may be publically viewable. You may elect to have your Profile restricted to registered users only by following the instructions on the Site for that particular setting. You agree that employers and LiveCareer will use the contact information you have provided to contact you by e-mail and/or SMS text and you understand that this consent is not a condition to having access to the Site or LiveCareer services. Message and data rates may apply.

7. Tracking Technologies (Cookies)

When you visit the Site, we and our business partners may use tracking technologies to enhance your online experience or customize our offerings.

A few additional important things you should know about our use of tracking technologies (cookies):

  • We offer certain features that are available only through the use of tracking technologies.
  • We use both session and persistent tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
  • We encode and protect the tracking technologies that LiveCareer sets, so that only we can interpret the information stored in them
  • You may encounter tracking technologies/cookies from our third party service providers, that we have allowed on our site that assist us with various aspects of our web site operations and services, such as Google Analytics.
  • You also may encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorized. (For example, if you view a web page created by another user, there may be a cookie placed by that web page).
  • We may target and track the videos you view on the Site. You consent to our tracking of your video viewing through the Site or third party social media for up to two years or as permitted by applicable law.

For more information about the use of cookies and similar technology on our online services please review this Privacy Policy and our Tracking Technologies Policy.

8. Accessing, Reviewing, and Changing Your Personal Information

Registered members can review and change personal information at any time by accessing their accounts on the Site (through the My Account and My Settings tabs). You should promptly update your personal information if it changes or becomes inaccurate. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise if your account or membership is terminated or suspended, we may maintain some information to prevent re-registration.

9. Notice to California Residents

a)California Civil Code Section 1798.83, known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. To make such a request, please contact us at californiarequest@livecareer.com. For all requests, you must put the statement "Your California Privacy Rights" in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

b)California Business & Professions Code Section 22575 (b) (as amended effective January 1, 2014) provides that California residents are entitled to know how LiveCareer responds to "Do Not Track" browser settings. LiveCareer does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

10. Third Parties

Our Site may contain links to other third party websites and LiveCareer may provide services that share information with third party sites for your job search. We are not responsible for the privacy practices or the content of these third party sites.

11. Security

We store and process your information on our servers located in the United States and around the world. We maintain reasonable technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. It is your responsibility to make sure that your personal information is accurate.

12. Children's Privacy

The Site is a general audience site and it is not intended for children under the age of 13. We do not knowingly collect personal information via our websites, applications, services, or tools from users in this age group.

13. International Transfer

As we operate internationally, and many of our computer systems are currently based in globally, your personal information may be processed in the U.S. and elsewhere where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you create an account/profile, you consent to the collection and/or processing in the United States, Canada and other countries of your personal information and tracking technologies/cookies as described in this Privacy Policy.

14. Notification Regarding Updates.

From time to time, we may update this Privacy Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the Site. You should check the Site frequently for updates.

15. Contact Us

If your questions are not answered online, you may e-mail us at privacy@livecareer.com, or write to us at LiveCareer Limited, c/o LiveCareer NA, Inc., 51 East 42nd Street, New York, N.Y. 10017, or using the contact us form on the Site.

New York

52 Vanderbilt Ave, 16th Floor
New York, NY 10017

San Francisco

1 Hallidie Plaza, Suite 600
San Francisco, CA 94102

UK

7 Albemarle Street
London, W1S 4HQ
LiveCareer UK Website